Beneficiary and Family Advisory Council

group of seniors and inform, inspire and engage

Overview @BeneProtection

The Beneficiary and Family Advisory Council (BFAC) is a group of Medicare beneficiaries, family members and caregivers who serve as advisors. They provide personal perspectives and experiences to help guide healthcare quality improvement and patient engagement efforts for the Beneficiary and Family Centered Care National Coordinating Center (BFCC-NCC) and the Beneficiary and Family Centered Care-Quality Improvement Organizations (BFCC-QIOs).

Advisors serve as community partners for the BFCC-NCC in order to help guide and co-design BFCC-NCC programs and communication to support healthcare quality improvement and patient engagement efforts.

Vision Statement

The BFAC represents the collective voice of people who receive Medicare and their families. As a partner of the BFCC-NCC, the Council will help the BFCC-NCC keep the beneficiary at the center of their work. The BFAC will bring authenticity, empowerment, respect, and inspiration to the work of co-designing special projects to engage patients and families, while supporting the core program of Medicare case review.

Current Work

The Advisors have provided feedback to both the Centers for Medicare & Medicaid Services (CMS) and BFCC-QIOs.

  • BFCC-QIO case review information. The case review process can be complicated and hard to understand. Advisors shared their thoughts about making the information easier to access for beneficiaries and their families.
  • Medicare case review services. Advisors provided thoughts for increasing awareness about Medicare case review services among beneficiaries and their families and representatives.  
  • Improving beneficiary communication. Advisors participate on the BFCC-NCC communication workgroup to help establish a framework for sharing information about Medicare rights  to beneficiaries and their families and caregivers.
  • Increasing beneficiary satisfaction and understanding. Advisors reviewed examples of BFCC-QIO beneficiary letters of determination and shared thoughts  to improve readability.
  • Improving the Beneficiary Satisfaction Survey Materials. Advisors reviewed supporting documents of the Beneficiary Satisfaction Survey materials and shared their thoughts to improve effectiveness and encourage increased survey participation.