Beneficiary and Family Advisory Council

group of seniors and inform, inspire and engage Overview @BeneProtection

The Beneficiary and Family Advisory Council (BFAC) is a group of Medicare beneficiaries, family members and caregivers who serve as advisors. They provide personal perspectives and experiences to help guide healthcare quality improvement and patient engagement efforts for the Beneficiary and Family Centered Care National Coordinating Center (BFCC-NCC) and the BFCC Quality Improvement Organization Program.

Advisory Council members serve as community partners for the BFCC-NCC in order to help guide and co-design BFCC-NCC programs and communications to support healthcare quality improvement and patient engagement efforts.

As members of the BFAC, advisors will:

  • Share their stories and experiences to enhance the user experience of the Medicare case review process
  • Provide feedback on beneficiary and family-centered strategies and materials for the BFCC-QIO Program
  • Improve and increase beneficiary engagement in BFCC-NCC initiatives to support patient knowledge, skill and proactive health management
  • Be an advocate for Medicare beneficiaries by assisting the BFCC-NCC in bridging its role with patients, providers, and the QIO Program
  • Serve as a resource to BFCC-QIOs for person and family engagement campaigns

As a partner of the BFCC-NCC, the goal of the BFAC is to support and improve QIO Program beneficiary protection activities, such as a beneficiary’s right to appeal a discharge or request that a BFCC-QIO review the quality of care they have received.

Vision Statement

The BFAC represents the collective voice of people who receive Medicare and their families. As a partner of the BFCC-NCC, the Council will help us keep the beneficiary at the center of our work.

The BFAC will bring authenticity, empowerment, respect, and inspiration to the work of co-designing special projects to engage patients and families, while supporting the core program of Medicare case review.

Current Work

apply online for the advisory councilThe Advisors have provided recommendations for both the Centers for Medicare & Medicaid Services (CMS), as well as BFCC-QIOs.

  • Medicare case review services. Advisors provided recommendations for increasing awareness about Medicare case review services among beneficiaries and their families and representatives. Recommendations included how to create an easy flow of information from CMS to beneficiaries. 
  • Quality of Care review information. The case review process can be complicated and difficult to understand. The BFAC provided their thoughts about making the information easier to access for beneficiaries and their families.
  • Suggestions for improving letters of determination. Medicare beneficiaries receive these letters at the end of the case review process. Advisors provided recommendations to improve these letters, making them easier for beneficiaries to read and understand.