Beneficiary and Family Centered Care National Coordinating Center Initiatives

bfcc-ncc logo and qio program logo

Overview @BeneProtection

The Beneficiary and Family Centered Care National Coordinating Center (BFCC-NCC) supports the Beneficiary and Family Centered Care (BFCC) provisions of the Medicare Quality Improvement Organization (QIO) Program.

The BFCC-NCC supports the work of BFCC Quality Improvement Organizations (BFCC-QIOs) as they work to improve healthcare services for Medicare beneficiaries by coordinating numerous statutory review functions. These include quality of care reviews, beneficiary complaint reviews, discharge and termination of service appeals in many provider settings, medical necessity reviews, and Emergency Medical Treatment and Labor Act (EMTALA) reviews.

The BFCC-NCC provides BFCC-QIOs with Medicare case review training, resources and technical support. BFCC-QIOs do this in a manner that aligns with the work that the Centers for Medicare & Medicaid Services (CMS) does in its efforts towards reaching the goals of the National Quality Strategy (NQS) and the CMS Quality Strategy.

BFCC-NCC national initiatives include the Beneficiary and Family Advisory Council (BFAC) and Person and Family Engagement.

As part of national initiatives, the BFCC-NCC

  • Collects and analyzes national data to look for opportunities for quality improvement
  • Suggests strategies to produce improved outcomes and increased beneficiary satisfaction
  • Works with other national experts and partners to do outreach to raise awareness about beneficiary rights and case review