Beneficiary and Family Centered Care National Coordinating Center Initiatives

bfcc-ncc logo and qio program logo

Overview @BeneProtection

The Beneficiary and Family Centered Care National Coordinating Center (BFCC-NCC) supports the Beneficiary and Family Centered Care (BFCC) provisions of the Medicare Quality Improvement Organization (QIO) Program.

The BFCC-NCC supports the work of BFCC Quality Improvement Organizations (BFCC-QIOs) as they work to improve healthcare services for Medicare beneficiaries by reviewing the concerns of Medicare beneficiaries and their families and handle discharge appeals and quality of care reviews. BFCC-QIOs do this in a manner that aligns with the work that the Centers for Medicare & Medicaid Services (CMS) does in its efforts towards reaching the goals of the National Quality Strategy (NQS) and the CMS Quality Strategy.

The BFCC-NCC provides BFCC-QIOs with continuous Medicare case review training, resources and technical support.

BFCC-NCC national initiatives include the Beneficiary and Family Advisory Council (BFAC) and Person and Family Engagement.

As part of national initiatives, the BFCC-NCC

  • Collects and analyzes national data to look for opportunities for quality improvement
  • Suggests strategies to produce improved outcomes and increased beneficiary satisfaction
  • Works with other national experts and partners to do outreach to raise awareness about beneficiary rights and case review