National Learning & Action Network Series: February 2016

Patient and Family Engagement GraphicTopic: Trends in Person and Family Engagement

Date: Tuesday, February 2, 2016

Time: 3:00-4:00 PM ET


Event Description:

The call featured speakers from both the Institute for Healthcare Improvement and the Sutter Center for Integrated Care, who shared best practices in person-centered care surrounding the ‘Always Events’ framework.

Slides & Recorded Presentation:

Supplemental Resources:

  • Always Events Getting Started Kit - This is relevant for all learners. It explains what Always events are and the IHI-developed framework and process necessary to create one within an organization.
  • Always Events Blue Print for Action and Healthcare Solutions Book - These are appropriate for Growth or Exploration. Both were created by The Picker Institute to highlight Always Events created through grant funding. The Blue Print for action contains detailed descriptions of staff, leadership, patient and family member roles in the creation and implementation of Always Events.
  • A Focus on Always Events - This article is appropriate for Growth. It provides a high-level overview of Always Events for health care leaders at all levels.
  • This blog and this video "What is an Always Event" are appropriate for Growth and Exploration. Both explain the Always Events criteria and how an organization can use Always Events to accelerate work to improve patient experience.
  • I Will Worksheet – For goal setting and shared decision making.
  • Always Event: What Matters Most Infographic – Three steps to identifying and acting on What Matters Most to every encounter.
  • Health Literate Stoplight Tool – For engaging patients with HF in self-management.
  • This link will take you to the CMS Partnership for Patients (PfP) Community of Practice's dedicated Resource Center. This resource center was developed to allow the PfP community to share public documents, presentations, webinar recordings and other helpful patient engagement tools.

Learning Objectives:

  • Identify a specific strategy to hardwire best practices for the identification of what matters most to each and every patient, regardless of care providers, settings and time.
  • Discuss the importance of health literate care and tools which support person-centered care.
  • Review how Always Events can improve communication and promote person-centered care.

Meet the Speakers:

Jeneen Iwugo, MPA
Deputy Director, Quality Improvement & Innovation Group
CMS/Center for Clinical Standards & Quality

Angela Zambeaux, BA
Senior Project Manager
Institute for Healthcare Improvement (IHI)

Martha Hayward, BSN
Faculty Lead for Public and Patient Engagement
Institute for Healthcare Improvement (IHI)

Beth Hennessey, RN, BSN, MSN
Executive Director
Sutter Center for Integrated Care

Paula Suter, BSN, MA
Clinical Director
Sutter Center for Integrated Care

 

 

 

Outcome Statement:

The purpose of this session was to prepare healthcare quality improvement professionals to implement person-centered care strategies by exploring promising practices for the identification of what matters most to each and every patient, regardless of care provider, setting, and time. This experience helped participants demonstrate and promote person-centered care successes and identify opportunities for improvement, all of which promote advances in care that impact the Medicare beneficiaries served by the work of the QIO Program.

Method of Participation

You must participate in the entire activity to receive credit. A statement of credit will be available upon completion of an online evaluation/claimed credit form. The link to the online evaluation will be provided after completion of the activity. If you have questions about this CME/CE activity, please contact AKH Inc. at service@akhcme.com.

Physicians

This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of AKH Inc., Advancing Knowledge in Healthcare, CRW & Associates and Telligen.  AKH Inc., Advancing Knowledge in Healthcare is accredited by the ACCME to provide continuing medical education for physicians.
AKH Inc., Advancing Knowledge in Healthcare designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Physician Assistants

NCCPA accepts AMA PRA Category 1 Credit™ from organizations accredited by ACCME.

Pharmacy

AKH Inc., Advancing Knowledge in Healthcare is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
AKH Inc., Advancing Knowledge in Healthcare approves this knowledge-based activity for 1.0 contact hour (0.1 CEU). UAN 0077-9999-15-059-L04-P. Initial Release Date: 2/2/2016

Nursing

AKH Inc., Advancing Knowledge in Healthcare is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

This activity is awarded 1.0 contact hour.

Nurse Practitioners

AKH Inc., Advancing Knowledge in Healthcare is accredited by the American Association of Nurse Practitioners as an approved provider of nurse practitioner continuing education. Provider Number: 030803.
This program is accredited for 1.0 contact hour which includes 0 hours of pharmacology.  Program ID #21610-2.
This program was planned in accordance with AANP CE Standards and Policies and AANP Commercial Support Standard

Dietitians

 AKH Inc., Advancing Knowledge in Healthcare is a Continuing Professional Education (CPE) Accredited Provider with the Commission on Dietetic Registration (CDR). Registered dietitians (RDs) and dietetic technicians, registered (DTRs) will receive 1.0 continuing    professional education unit (CPEU) for completion of this program/material. CDR Accredited Provider #AN008. The focus of this activity is rated Level 2. Learners may submit evaluations of program/materials quality to the CDR at www.cdrnet.org.

There was no commercial support for this activity.


National Learning & Action Network (LAN) Follow-up Event Details:

Topic: Trends in Person and Family Engagement

Date: Tuesday, March 1, 2016

Time: 3:00-4:00 PM ET

Slides:

National LAN Follow-up Event Slides

Outcome Statement:

This session was a follow-up event to the February 2 National LAN Call: “Trends in Person and Family Engagement” (PFE). It featured speakers from the Institute for Healthcare Improvement (IHI), Sutter Center for Integrated Care, and the Centers for Medicare & Medicaid Services (CMS). This call was open to QIN-QIOs, provider, partners, and beneficiaries.

 The purpose of this call was to follow-up with how participants left the February 2 session in action, and to generate discussion between participants and speakers on PFE strategies and tactics.