Meet the 2020 CMS Quality Conference Social Media Ambassadors

Building on the success of the 2019 Social Media Ambassador Program, this year’s CMS Quality Conference features nine (9) social media ambassadors representing a diverse array of stakeholders and backgrounds. These social media influencers in health care quality improvement will post regular updates, photos and insights from the conference to Twitter using the hashtag #CMSQualCon20.

Subscribe to the QIO Program’s #CMSQualCon20 Ambassadors Twitter list featuring all nine ambassadors and follow @QIOProgram to stay up-to-date on the latest conference news and activities. Whether you are at the conference or watching from home or the office via the livestream, join the conversation on Twitter using #CMSQualCon20.

Meet the 2020 CMS Quality Conference Social Media Ambassadors:

1. Ralph Atkinson

President, National Forum of ESRD Networks

Follow: @rcamd

Q: Why is improving health care quality important to you?

A:​"It’s my life and privilege as a doctor to provide the highest quality care for my patients. Improving health care quality helps me give my patients the best care.

2. Superior Health Quality Alliance

The QIN-QIO for Michigan, Minnesota, and Wisconsin

Follow: @health_superior

Q: How does social media help patients and families take a more active role in their care?

A:​"The opportunity to have two-way conversations in real time can be extremely helpful for patients and families. Also, short videos, made for social media, are more understandable and digestible for these audiences."

3. National Committee for Quality Assurance

Independent nonprofit founded in 1990 to point the way to health care that science says works, study how well health plans and doctors provide scientifically recommended care, and identify organizations that are run in ways that make care better

Follow: @NCQA

Q: What are you most looking forward to at the 2020 CMS Quality Conference?

A:​"The opportunity to network with health care leaders/​influencers and share information about the work of NCQA.

4. Nicole Daniels

Director of Staff Development/​Quality Assurance, Solomons Nursing Center

Follow: @NurseNicki_D

Q: How have you/​has your organization used social media to impact health quality?

A: Not only do I work in Quality Assurance for my own organization, but I also co-chair a Dementia Work Group with a team of healthcare workers in our local community focused on improving care system wide for our Dementia population now and in the future. One of the first ways that I have started to grow awareness of this improvement network is through Facebook by creating the page - Calvert County Dementia Care Improvement Network. Thus far 171 people are following our page and it continues to grow. Our improvement driven group will utilize this page to push info out to the public. Our followers also share what is posted which further increases awareness.”

5. Eddie Machado

SVP and Chief Strategy Officer, IPRO

Follow: @IPRO_Strat

Q: What advice would you give to other conference participants who want to live tweet, either at the conference or from afar?

A:​"I would encourage folks to have fun with it. Twitter offers all of us a great opportunity to create community around a common cause in real time. I've found it to be a great vehicle to share but equally as important to learn from others about QI issues that I am passionate about. As the old Nike slogan goes I would stress to folks: Just Do It.”

6. Carmen Gonzalez

Communications Project Manager II, Health Services Advisory Group

Follow: @crgonzalez

Q: How does social media help patients and families take a more active role in their care?

A:​"By integrating our quality improvement work, from prevention to disease management, on social media, we can better connect with patients and encourage them to take an active role in their healthcare. Normalizing a positive dialogue on health self-management allows social media to spread faster and farther for wider societal benefit.”

7. Temaka Williams, MPH, MBA

Senior Health Information Technology Advisor, Telligen

Follow: @TemakaWill

Q: Why is improving health care quality important to you?

A:​"Improving the quality of healthcare is important to me because it is the right thing to do! Quality health care is a crucial part of the right to health care, health equity, and patient dignity. Oftentimes people don’t think about the experience of being a patient until a close family member becomes sick or they themselves need care; yet being a patient is an inevitable path we all must take."

8. Health Quality Innovation Network

The QIN-QIO for Kansas, Missouri, South Carolina, and Virginia

Follow: @HQINetwork

Q: Why is improving health care quality important to you?

A:​"Improving health care quality is important because everyone deserves to receive the best possible health care.”

9. Mathematica

Research firm specializing in advance health services research, clinical quality improvement and measurement, data quality, analytics and emerging methodologies

Follow: @MathematicaNow

Q: What advice would you give to other conference participants who want to live tweet, either at the conference or from afar?

A:​"Be yourself, be helpful, and be human. Social media favors authentic voices, useful information, relevant questions, and genuine answers. Whether you are tweeting in real-time from a conference plenary or offering insights from afar, share not only what you find interesting but also why. More specifically to the technicalities of live-tweeting, our recommendation is to whenever possible have a photo or short video to accompany your tweets, learn how to combine tweets into a thread that can be easily shared, and watch relevant hashtag streams so as not to miss content that you can share in return.”