Several executives from the Centers for Medicare & Medicaid Services (CMS) and from Quality Innovation Network-Quality Improvement Organizations (QIN-QIOs) served as panelists at the first-ever Healthcare Learning Collaboratives conference organized by Cynosure Health from November 4-5, 2015 in Baltimore.
The conference, which featured top health quality improvement movers and shakers from across the nation, was convened to discuss the past, present and future of learning collaboratives. The event also served as a book launch for All In: Using Healthcare Collaboratives to Save Lives and Improve Care, which features contributions by CMS and QIN-QIO executives.
Dennis Wagner, Director of the Quality Improvement and Innovation Group (QIIG) within CMS’ Center for Clinical Standards and Quality (CCSQ), and Paul McGann, CMS’ Chief Medical Officer for Quality Improvement, joined Marie Schall, Director of the Institute for Healthcare Improvement, and Chris Queram, Chief Executive Officer (CEO) of the Wisconsin Collaborative for Healthcare Quality, in a “deep dive” into the elements of effective design of health care collaboratives.
Later that day, following a keynote speech by former CMS Administrator Donald Berwick, a panel including Marc Bennett, CEO of HealthInsight (lead organization of the HealthInsight QIN), Jane Brock, Medical Director at Telligen (lead organization of the Telligen QIN-QIO), and Joe McCannon, co-founder of the Billions Institute, shared their thoughts and reactions to Dr. Berwick’s presentation.
Following were some of the key takeaways from the CMS executives’ presentation about collaborative design:
- The world is constantly changing, so it’s important to have an “emergent strategy” that evolves over time. Having the “will” is the single most important thing; finding the solution can happen later.
- Aims create systems, and systems create results. It’s important to “Aim high” and stick to it, even if that puts you in an unfamiliar or uncomfortable place.
- It doesn’t matter if you fall short of your Aims; the key is to learn from those situations and think about the positive side of them – how many lives have been saved or harmful incidents reduced.
- Rather than worrying too much about making false claims of success, you should worry more about ruling out methods or models that don’t seem to be effective when they actually are.
- It’s important to put high-performing organizations on the stage during collaboratives, so the rest of the community can learn from them.
Dr. Berwick, Wagner and Dr. McGann will be speaking at the 2015 CMS Quality Conference. View the conference agenda here: https://events.bizzabo.com/qualcon15/agenda.