If a person with Medicare has concerns about the quality of Medicare-covered health care she or he has received, here’s what they can do to try to resolve the issue. 
Speaking at a recent patient-centered care conference, TV legend Alan Alda said that personal engagement with patients is the key to delivering better health care outcomes. Read more about his personal experiences with the health care system. 
The 2018 CMS Quality Conference will bring together 2,500 health quality stakeholders in Baltimore, Maryland to discuss strategies for advancing patient-centered care. Here’s a sneak peek. 
CMS’ Patient and Family Engagement Adviser talks about operationalizing CMS’ Person and Family Engagement (PFE) Strategy and how she came to be a patient advocate. 
Resilience, partnership, engagement and recognition were all major themes for the first day of the CMS Quality Conference. 
CMS Technical Advisor for Communications and Outreach discusses the mission, focus and impact of the agency’s Person & Family Engagement Affinity Group. 
The opioid epidemic is impacting seniors in different ways than younger adults. Alliant Quality QIN-QIO discusses strategies for patient engagement and education to increase opioid safety. 
The QIO Program aims to provide quality care to all beneficiaries, including those for whom English is not their primary language. Here are five ways QIN-QIOs can help improve access to care for limited English-proficient beneficiaries. 
Last month, health care leaders and health information technology professionals came together to discuss the evolving role of data and to explore how it is improving care quality and safety. 
Beneficiaries, providers and QIN-QIOs are invited to join the next National Learning and Action Network (LAN) call, focused on promoting effective communication and coordination of care. 
A beneficiary reflects on how a DSME program helped to change his attitude, improve his lifestyle and promote chronic disease self-management. 
End-of-life planning is becoming an increasingly important topic in health care and quality improvement. These six tips aim to help patients and providers initiate the conversation and reach decisions all parties are comfortable with. 
In honor of Patient Safety Awareness Week, we share tips for enhanced patient/​provider collaboration in improving care quality and safety. 
Two individuals living with diabetes in Pennsylvania find love and peer support at an Everyone with Diabetes Counts education class. 
Attention Providers: Join us for our next National Learning & Action Network (LAN) Call, Trends in Patient and Family Engagement! 
On day one of the CMS Quality Conference, top CMS officials spoke about recent strides in health care transformation, focusing on the steps required to continue in the right direction. 
On day two of the CMS Quality Conference, leaders in quality improvement discussed the importance of considering the patient’s unique voice in all aspects of care, urging attendees to treat the patient-provider relationship as a partnership based on mutual respect. 
The QIN-QIO for New York, the District of Colombia and South Carolina has graduated over 6,500 Medicare beneficiaries in New York since it began offering EDC workshops in 2008
Susan Fleck, RN, MMHS and subject matter expert (SME) for the Everyone with Diabetes Counts (EDC) program at the Centers for Medicare & Medicaid Services (CMS), provides an update on how the program is going. 
From identifying patient needs to maintaining education records, HSAG shares best practices for leveraging health record data to improve patient outcomes and safety. 
Kentucky’s Meaningful Use Workgroup is prescribing health IT for all care settings and strategizing how to get patients engaged for better care coordination. 
Check out some key highlights from this recent U.S. Department of Health and Human Services (HHS) event focusing on healthy lifestyles and preventive care. 
Jeneen Iwugo, newly named Deputy Director of the Quality Improvement and Innovation Group (QIIG) in the Center for Clinical Standards and Quality (CCSQ) at CMS, shares what’s ahead for the QIO Program in year two of its five-year performance period. 
Read how one family’s diabetes education helped transform their health and motivated them to spread knowledge and healthy eating practices. 
Learn how CMS’ Everyone with Diabetes Counts program helped one Medicare beneficiary take charge of his health before it was too late. 
CMS QIO Program experts share tips to help Medicare beneficiaries take charge of their preventive care. 
Shiree Southerland, CMS Subject Matter Expert for the QIO Program’s adult immunization work, shares an inside look at the expanding scope of QIN-QIOs’ immunization-related activities and their goal to increase vaccination rates for Medicare beneficiaries. 
New media campaign aims to promote awareness of the patient experience and encourage open discussion of topics involving palliative and geriatric care. 
Lakewood Health System Care Center took a different approach to developing long-term care plans by working directly with residents and families. 
Thelma Botelho, a 92-year-old terminally ill patient and former jazz singer, found her voice again after her doctor encouraged her to do what she loved in her waning days. 
Quality Insights partners with public libraries to promote diabetes self-management education in New Jersey. 
Patrick Conway, M.D., MSc, the Centers for Medicare and Medicaid Services’ Acting Principal Deputy Administrator, shares his perspective on the CMS QIO Program’s past and present contributions to health care delivery transformation. 
Learn how Beneficiary and Family Centered Care-QIOs (BFCC-QIOs) give patients a voice and create a safe and responsive place for Medicare recipients to get support and information on care options and appeals. 
CMS’ Center for Clinical Standards and Quality is getting LEAN thanks to recent training at the ThedaCare Center for Healthcare Value. Here are some takeaways. 
From his motorized wheel chair, Bill Turley waves to friends along the hallways at the Villages of Southern Hills, a long-term care facility and his home in Tulsa, Oklahoma. Family pictures and musical instruments adorn his room there. He talks about his love for music and his respect for the English program at Oklahoma State University, his alma mater. He serves as the president of the Villages resident council. He enjoys writing and Internet surfing, he plays multiple musical instruments, and he rides an oversized trike in the courtyard of the home.
Learn how KEPRO and Livanta are helping beneficiaries who have a complaint about the quality of their care or who want to appeal a provider’s decision. 
The National Patient Safety Foundation’s Lucian Leape Institute shares its findings on how transparency can facilitate safer care. 
All health care stakeholders can take an active role in the observance, which takes place March 8-14
Cynthia Pamon, R.N., BSN, MBA, MSHCAD, CCM, Cardiac Program Lead at CMS, discusses the QIO Program’s cardiac health initiatives. 
In Sacramento, California, HSAG's eight-week blood pressure reduction program enabled patients to improve their health and to become more active participants in their care. 
Mountain-Pacific Quality Health Foundation’s interactive and social program – enhanced with community partnerships – has engaged native populations in Hawaii, Alaska, and Wyoming in improving their cardiac health. 
Alliant Quality, Georgia’s QIN-QIO, brings together stakeholders to create a united front for overcoming cardiac disparities. 
Meet Chisara Asomugha, the Senior Technical Advisor and Medical Officer for the CMS Center for Clinical Standards and Quality, Quality Improvement Group.
Chisara N. Asomugha, M.D., MSPH, FAAP is a recognized thought leader in community health, 
Over the course of her 30-year career, Dr. Tina Castañares has worked as a primary care clinician at three of Oregon’s migrant health centers. An original member of the Oregon Health Services Commission, Dr. Castañares assisted in the pioneering, priority-setting work that helped create the Oregon Health Plan. She also served as the National Ombudswoman for Farmworker Health to the U.S. Assistant Surgeon General for 11 years, was a member of the national Board of Trustees of the American Hospital Association and was a member of the Board of Directors of the Northwest Health Foundation. She has taught and lectured nationally and internationally about resource allocation, Latino and immigrant health, palliative and end-of-life care, bioethics, community health workers, upstream public health and health care reform. 
At a Salt Lake City, Utah-based Learning and Action Network event organized by HealthInsight, the Quality Improvement Organization for Nevada, New Mexico and Utah, mother and son team Vicki and Kevin Whiting shared with a crowd of more than 150 medical professionals their health care story. After a long journey and a mother finding the heart to use her voice, Kevin’s true diagnosis was discovered, and he received a surgical procedure that saved his life. The Whitings’ story exemplifies how listening is the heart and soul of patient-centered care. 
Brian Jack, M.D. is Professor of Family Medicine and Chair of the Department of Family Medicine at Boston Medical Center and Boston University School of Medicine. As the Principal Investigator for the​"Re-Engineered Discharge" (Project RED) process, he leads a research team whose work to improve hospital discharge processes has been adapted by the National Quality Forum as a national​"Safe Practice" used in 50 states and over 10 countries. 
Dr. Michael J. Barry became president of the Informed Medical Decisions Foundation in 2009, transitioning from his previous role as chief medical editor. The foundation strives to improve the quality of medical decisions through better patient education and greater patient involvement, which have been themes of Barry’s own research.
Charles Pascale, a 67-year-old resident of East Brunswick, N.J., was diagnosed with diabetes in the early 1990s. In 2005, he underwent bypass surgery and was re-hospitalized six times in 2010 and two times in 2011 and 2012. After many tests and procedures, he was diagnosed with congestive heart failure, atherosclerosis, End Stage Renal Disease, mild stroke, various gastrointestinal issues and an irregular heartbeat. Mr. Pascale endured several amputations and continues to receive dialysis. Through it all, he has remained positive because of the collaboration he has witnessed among his health care providers, as well as his own integration into the care team. This is his story. 
In the U.S., 18.8 million people have been diagnosed with diabetes, but more concerning is the estimated seven million people who remain undiagnosed, according to the 2011 National Diabetes Fact Sheet. Educating people about how to manage their diabetes allows them to better control the disease and understand the potential complications such as amputations, blindness and kidney failure.
One in five hospital stays are complicated by a post-discharge adverse event and one in four readmissions occur within 30 days as the result of poor discharge care caused by rushed communication and poor handoffs. 
Established 50 years ago, Gateway Senior Living is the first retirement community in Lincoln, Neb. that began to provide both assisted living and senior health care to its residents. It is currently home to just over 60 residents and includes a small 
Research has shown that when patients are actively involved in their health care, they tend to have better outcomes. One emerging strategy that conveys this idea is shared decision-making (SDM) – the process of using medical evidence and patient values to come to a conclusion about treatment.
Known as the​“silent killer,” high blood pressure often goes undetected until it causes heart disease or a stroke. One of the ways to reduce the severe health consequences of high blood pressure is by educating patients about the risks. 
Meet Dennis Wagner, the new acting director of the Centers for Medicare & Medicaid Services, Center for Clinical Standards and Quality, Quality Improvement Group.