A small nursing home in a Midwest suburb struggling to increase its resident COVID-19 booster rate was referred by The Centers for Medicare & Medicaid Services (CMS) to TMF, a CMS Quality Innovation Network-Quality Improvement Organization (QIN-QIO) for assistance. With TMF’s help, the nursing home demonstrated a 53.5 percent increase in its resident COVID-19 booster rate from when it was first referred to the QIN-QIO and the last report to the National Healthcare Safety Network (NHSN) database in October 2022.

Navigating a Gatekeeper

Health Services Advisory Group (HSAG), a Centers for Medicare & Medicaid Services (CMS) Quality Innovation Network–Quality Improvement Organization (QIN-QIO) helped more than 634 nursing homes in its two-state region improve the accuracy of their COVID-19 vaccine data in the Centers for Disease Control and Prevention (CDC) National Healthcare Safety Network (NHSN).

Nestled among the rolling hills of New England sits a 93-bed nursing facility that is home to many of the area’s former priests and nuns. The facility, known for having embraced person-centered care long before the term was common, was struggling to increase its resident COVID-19 booster rate. The Centers for Medicare & Medicaid Services (CMS) referred the nursing home to IPRO, a CMS Quality Innovation Network-Quality Improvement Organization (QIN-QIO) for assistance.