General Inquiries

If you have general questions about the QIO Program, please use the form below. 

However, if you:

  • Have a quality-of-care concern
  • Want to file a complaint
  • Want to appeal a hospital discharge or decision to end Medicare-covered services, or
  • Want to check the status of a complaint you filed

You must contact the Beneficiary & Family Centered Care-Quality Improvement Organization (BFCC-QIO) for your state. Click here to locate your BFCC-QIO.

This is not a government website and is not intended to serve as policy guidance. If you are a provider seeking Medicare policy resources, please visit www.cms.gov. If you are a Medicare beneficiary with a question, please call 1-800-MEDICARE (1-800-633-4227).

IMPORTANT NOTE: Please do not include protected health information or personally identifiable information in your correspondence.

Please ensure there is no protected health information or personally identifiable information in either the Subject or Body of your message before submitting.