Building Rapport with Patients: OARS Communication Skills
This resource was developed by the Agency for Healthcare Research and Quality to help health care providers respond to diverse patients in a culturally sensitive and appropriate manner. It is featured in the Quality in Action blog article, Telligen QI Connect™ Shares Strategies to Support Vaccine Champions.
OARS + Model for Motivational Interviewing
This resource was developed by Great Plains Quality Innovation Network to help health care providers use the OARS + Model for Motivational Interviewing. It is featured in the Quality in Action blog article, Nursing Home Improves Resident COVID-19 Booster Rates with Assistance from Great Plains Quality Innovation Network.
Motivational Interviewing Tip Sheet
This resource was developed by Great Plains Quality Innovation Network to help health care providers use Motivational Interviewing to encourage patients to get vaccinated. It also includes examples of Motivational Interviewing in action. It is featured in the Quality in Action blog article, Nursing Home Improves Resident COVID-19 Booster Rates with Assistance from Great Plains Quality Innovation Network.
Reducing the Risks of Fentanyl Use in the U.S.
Reducing the Risks of Fentanyl Use in the U.S. was created in response to the increasing number of drug overdose deaths across the United States. Developed with a team from the University of Pennsylvania Center for Addiction Medicine and Policy, the video highlights the impact of fentanyl on minorities. It also addresses the need for broad awareness and education about the risks of fentanyl exposure, the warning signs of possible overdose, and the use of naloxone to counteract an overdose.
Implementing the National CLAS Standards Toolkit
The purpose of this toolkit, developed by the Centers for Medicare & Medicaid Services (CMS) is to enable organizations to implement the National Culturally and Linguistically Appropriate Standards (CLAS) and improve health equity. It is organized according to the enhanced National CLAS Standards, and provides practical tools and examples of CLAS, in addition to efforts to implement the National CLAS Standards that can be adapted for use by health care organizations.
Quick Start Guide for Screening for Social Determinants of Health
As part of its commitment to improving health equity, Health Quality Innovators (HQI) recently released a quick start guide to assist providers in meeting the requirements for the Screening for Social Drivers measures as part of the FY2023 IPPS/LTCH Final Rule.
Reducing the Health Disparities Gap: A Practical Framework for Promoting Health Equity in Your Hospital
Community of Practice (CoP) Call led by CMS and featured health equity strategies from the American Hospital Association (AHA) and a hospital enrolled in the TMF HQIC.
The Roadmap to Success: Patient and Family Advisory Council (PFAC)
The Patient and Family Advisory Council (PFAC) Roadmap to Success was created to help hospitals authentically engage patients and families as valued care partners, as well as to ensure that patients and families are at the center of care decisions and care is individualized to address the specific needs of patients.
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