This webinar, hosted by Telligen QI Connect, featuring Brian Fiest, BSN, RN, teaches methods for engaging hospital leadership in developing effective workplace violence (WPV) prevention plans and strategies for improving communication with patients and families to mitigate violent events. In this recording learn how to:
- Define the role of hospital leadership in promoting a culture of safety
- Identify root cause analysis opportunities to develop stronger WPV prevention plans
- Explore effective communication strategies to de-escalate potentially violent situations