Patient Family Engagement (PFE) and Health Equity Series

The Centers for Medicare & Medicaid Services (CMS) has developed the 5 Metrics for Person and Family Engagement to provide HQIC facilities a framework to engage patients and families in their care. Health Services Advisory Group (HSAG) created a series of 30-minute presentations to discover how to achieve these metrics, keep patients and families at the center of care, and engage staff to form an alliance with patients and families. This 5-part series will address the criteria to meet these measures and will assist your facility in improving your patient and family engagement (PFE).

• PFE Series Part 1: Introduction to Patient and Family Engagement
  • Define PFE and it's importance for hospitals.
  • Describe five CMS PFE metrics.
  • Introduce concept of organizational readiness for PFE.
  • Discuss how PFE relates to Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®), Star Ratings, and Medicare Beneficiary Quality Improvement Project (MBQIP).
• PFE Series Part 2: Achieving Patient and Family Centered Care
  • Practice patient and family centered care.
  • Summarize how to promote PFE.
  • Facilitate patient and family participation in care where possible.
  • Examine staff comfort regarding patient and family participation in care.
• PFE Series Part 3: Preparing for Patient and Family Engagement Programs
  • Identify strategies, tools, and resources to engage leadership and promote buy-in.
  • Discuss how PFE benefits your hospital and improves satisfaction scores.
  • Review strategies to prepare and train staff and clinicians for PFE.
• PFE Series Part 4: Engaging the Patient and Care Partner to Prepare for Hospital Admission
  • Discuss planning checklists for planned admissions.
  • Identify opportunities to collaborate and engage members of the healthcare team.
  • Describe how to involve the patient/care partner in the plan of care.
  • Review a PFE pamphlet to prepare a patient and care partner for their hospital stay.