Patient & Family Engagement Quickinar Series

Establishing a partnership with patients and families is imperative to improve patient quality and safety. The Centers for Medicare & Medicaid Services (CMS) has developed the 5 Metrics for Person and Family Engagement to provide HQIC facilities a framework to engage patients and families in their care. This begins prior to admission and continues throughout hospitalization until discharge. Discover how to achieve these metrics, keep patients and families at the center of care, and engage staff to form an alliance with patients and families. These short, 30-minute presentations will address the criteria to meet these measures and will assist your facility in improving your patient and family engagement (PFE).

• Episode 5: Engaging Patients and Family to Prepare for Hospital Discharge
  • Demonstrate methods of assessing patient social needs prior to discharge
  • Summarize the concept of discharge planning beginning at admission
  • Review how to use checklists to prepare patient for discharge
  • Refer to care coordination quickinars for more information on health literacy
• Episode 6: Role of Patient and Family Engagement in Readmission Prevention
  • Show relationship of PFE to Value Based Purchasing
  • Discuss how social drivers impact the patient's likelihood of being readmitted
  • Give examples of ways to prepare patients for self care outside the hospital
  • Define Teach-Back
• Episode 7: How Bedside Hand Off Can Improve Patient Outcomes
  • Describe how to engage staff in bedside hand off
  • Identify the types of nursing units successful with bedside shift report
  • Discuss multiple rounding processes in the bedside report
  • Identify opportunities to engage the patient and care partner in a shift report
• Episode 8: Adverse Event Transparency: Supporting Patients, Families, and Staff
  • Discuss the importance of adverse event transparency
  • Identify the impact of adverse events to patients, families, and staff
  • Demonstrate how programs like Communication And Optimal Results (CANDOR), can assist in supporting patients, families, and staff through an adverse events